Job description - Customer Service Representative
Description
The Customer Service Representative is responsible for delivering outstanding customer service directly to new, existing and returning customers. He/she reports to the Customer Service Manager.
Qualifications (Education)
The Representative must at least have an Associate Degree, preferably in business. Previous Customer Service experience is useful. He/she ideally has built up already a first experience in the customer service field. Some positions require knowledge of science. He/she must have excellent communicational skills both verbal and written.
Competencies/ Skills
- Ability to recognise and fulfil the clients’ needs
- Open and clear communicator
- Initiate and stimulate cooperation within a team
- Anticipate and react effectively to problems
Tasks
- Contacts with clients on the phone: giving information, problem-solving, receiving orders, handling complaints
- Deliver outstanding customer service
- Handle customer applications and services including entering customer information and transactions
- Respond to customer requests, answers questions, and handle customer problems in a direct manner, treating the customer with dignity and a positive attitude
- Perform all customer verifications as appropriate for each product
- Refer customer complaints and problems immediately
- Meets or exceed sales and performance goals
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